Support & Customer Service FAQs
Contact us
Support & Customer Service FAQs
Contact us
Welcome to our Frequently Asked Questions (FAQs) section, where we have gathered answers to the most common questions about our products and services. From the types of products we offer to details about how to place an order or our delivery options, you will find useful information to enhance your experience and address your inquiries quickly. Explore the following questions and answers for more details.
We offer a diverse range of products including empanadas, tequeños, protein meals, beans, and rice, each available in various flavors and packaging options to suit different needs.
Orders can be placed directly through our website, over the phone, or by contacting our sales team via email. Full details are available on our 'Contact Us' page.
We provide local delivery services with options for same-day or next-day delivery depending on your location. For national shipping, we partner with reputable carriers to ensure timely delivery across other cities or states.
Yes, we handle international orders and can ship to many countries. Details on customs compliance, shipping partners, and estimated delivery times can be discussed upon order placement.
Our products are packed under strict quality controls to ensure they arrive in excellent condition. We use insulated packaging and refrigeration when necessary to maintain optimum freshness and safety.
Minimum order requirements vary by product and shipping location. Please refer to our Product Catalog for specific details or contact our customer service for personalized assistance.
Storage instructions vary by product. Typically, refrigerated or frozen storage is recommended. Detailed handling instructions are provided with each order.
We strive for customer satisfaction with every order. If you are not satisfied with your purchase, please contact our customer support team to discuss returns or replacements based on our return policy.